TikTok is advancing its commitment towards building for a safer community for its young users. Today, the short-form mobile video giant has introduced a Family Pairing feature. That will allow parents and teens to customize their safety settings based on individual needs.
Family Pairing enhances TikTok’s suite of safety tools. It also complements its work to provide greater access to product features as users reach critical milestones for digital literacy. It is part of TikTok’s continued work toward providing parents with a better ability to guide their teen’s online experience. As well, it allows them to get insights about online safety and digital citizenship. More than ever, families are turning to internet platforms like TikTok to stay entertained, informed, and connected, especially with social distancing.
The embrace of platforms like this is providing families with joint tools to express their creativity, share their stories, and show support for their communities. At the same time, they are often learning to navigate the digital landscape together and focused on ensuring a safe experience.
TikTok Family Pairing Control
Family Pairing, which will be rolling out over the coming weeks. It will allow a parent to link their TikTok account to their teens’ and set controls, including:
Screen Time Management: You can control how long your teen can spend on TikTok each day. Also, TikTok has partnered with top creators to make short videos that appear right in the app and encourage users to keep tabs on their screen time.
Restricted Mode: Parents can restrict the arrangement of content that may not be appropriate for all audiences. Even without Family Pairing, parents can help their teen set Screen Time Management. And Restricted Mode by visiting the app’s Digital Wellbeing controls at any time.
Direct Messages: You can limit the number of messages or turn off direct messaging completely with user safety in mind. Additionally, and TikTok doesn’t allow images or videos in direct messages.
From April 30, TikTok will be taking those protections one step further as relates to younger members of its community. And it is automatically disabling Direct Messages for registered accounts under the age of 16.
In addition to Family Pairing, TikTok already offers several resources to support users on this journey, including educational safety videos and parental guides like the Top Ten Tips for Parents.
TikTok also encourages parents to enlighten teens about the code of conduct outlined in the Community Guidelines to help them understand what responsible community behavior. As well as identify and report content that may be in violation.
What is your return/refund policy?
All sales are final. We do not accept fashion related returns or exchanges as many of our items are made on demand. We will however happily replace damaged, defective, or incorrect items. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. If this applies to you please email us with your name, order number, and items for exchange/return via shop@complex.com.
Still need help? Email us at shop@complex.com and make sure to include your first and last name, email address, phone number, order number, and a brief description of what the issue is and someone from our team will get back to you as soon as we can!
All sales are final unless due to product defect or damage in transit.
No refunds will be issued unless special conditions apply.
If you have any questions or concerns related to refunds please contact us at Shop@complex.com.
Returns for product related issues must be initiated within 14 days of date that the item was received. Returned items will be replaced and sent back to you within 7-10 business days.
To initiate a return due to product defects, damages, or lost in transit please contact us at
Shop@complex.com. (Please provide images if applicable)
Complex media will not reimburse shipping charges, nor are we responsible for items returned prior to receiving authorization from an official agent.
All orders are shipped within 5-7 business days + (Transit time dependent upon shipping service chosen) Monday - Friday 8am - 5pm.
International shipping recipients WILL be required to pay duties/taxes by their nation's customs in order to obtain possession of their shipment. This charge is determined by the recipient country's government. Complex assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. Complex cannot guarantee an arrival or delivery date, as the customs department can delay release of any package for any reason. It is recommended that you plan for at least 7 business days additional time to receive your shipment. This 7 business day buffer is not a guarantee of time-frame for the release of packages. These delays will vary depending on the nation of delivery, customs department policies and procedures in dealing with the type of product ordered.
We use the following carriers to deliver our orders:
USPS
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown your shipping options (if applicable) and what the cost of shipping will be for each option.
For orders shipping to any address in the United States, standard shipping which has a business day transit time. Both of these transit times are from when the order leaves our production facility which can take up to business days.
For international orders we currently only offer standard shipping. Transit time is 10-14 business days for Canada and rest of the world.
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